Help centre
How-to videos can be added here later without changing the support workflow.
How is my account activated?
Add accurate profile and settlement details, then contact support. Support guides you to the formal verification channel; Telegram chat alone does not verify identity.
When is a deposit credited?
Only after the payment reference, ownership and proof are reviewed. A submitted request is not an available balance.
Can I withdraw immediately?
No. Withdrawals require an active account, sufficient approved balance and a verified destination.
What proof is accepted?
Readable bank receipts, transaction confirmations, wallet transaction details, and platform statements linked to the registered account holder.
Why was my request rejected?
Common reasons include mismatched ownership, incomplete source details, altered evidence, unsupported activity or compliance restrictions.
Support
For account access or transaction questions, include your registered email and request ID. Never send passwords or one-time codes.
Open Telegram supportEmail support@example.com